MANAGED IT SUPPORT
We tailored a fully managed IT support service that aligns with the specific needs and goals of your business. Our support specialist team is available around the clock to ensure your systems are up and functioning when you require them the most. Some of the services our IT support covers; deployment, implementation, infrastructure, stabilization, support and troubleshooting, technical and application support and user support.
Service Support Desk, On-site and Remote Support
Our service support desk or helpdesk is a key component in the management of your business IT infrastructure. It is designed for clients who require reactive support immediately with minimum disruption to their services. We offer multiple ways for our clients to gain access to our technical consultants and resolve issues quickly. Our remote support team is supported by our engineers who can provide onsite visits when required.
Flexible support includes:
Tier 1 to tier 3 management
Support desk coverage from standard business hours to 24/7
Reactive support via phone, on-screen or directly in person
Guaranteed response times and detailed Service Level Agreements
Dedicated technical account manager
System Monitoring and Performance Analysis
Our remote monitoring and management system continuously monitor your IT environment providing us with performance and preventive maintenance reports. This allows us to frequently use predictive and proactive analysis to identify issues, prevent repeat occurrences and minimize any loss ensuring services are running seamlessly and effectively.
Full IT Asset Management and Procurement
At Powerlink, we can assist you in choosing the most appropriate hardware and software technologies to fit your business goals, needs of your employees, office and budget. We partner with leading technology brands and vendors to deliver the right technologies that will move your business forward. Our asset management support service offers greater flexibility, control and certainty across your physical, virtual and cloud environments. We tailor distinct sets of support services to enable the business to deliver on its goals – without exposing it to external risk. You can be confident that your IT infrastructure – servers, databases, storage, network, applications, end-point devices – are being actively managed, monitored, supported and secured.